Process mapping

Course objectives

The participants will learn the basics of an effective methodology for creating a customer-oriented process model of the organization, as well as evaluation of process performance and continuous improvement. They will also gain the ability to identify key processes, perform process mapping, monitor and measure them. They will learn to set key process indicators (KPIs) and their relationship to setting strategic goals. All these experiences and techniques will be able to be used in practice in their organizations to increase the effectiveness of company management. They will learn methods of monitoring, measuring and evaluating processes. They will be familiar with the related requirements of EN ISO 9001:2015 and IATF 16949 standards.

Course content

• Implementation of company process management and process standardization
• Related requirements of EN ISO 9001:2015 and IATF 16949:2016 standards for the process model
• Division of processes into main, support and management processes of the company, definition of so-called "Core Business" processes
• General characteristics of process mapping, process model (system - process - activity - task)
• The difference between process mapping and flowchart, creating a process framework, process mapping steps and their practical use
• Practical examples of process maps using SW
• Process maps and connection to the organizational structure, decomposition of the process into activities
• Measurement and monitoring, process performance reporting - KPIs (key process performance indicators), their measurement and regular evaluation
• Using the process model to increase performance

Designed for

• Quality Manager
• IMS Manager
• Quality Engineer
• Process Engineer
• Production Manager
• LEAN Manager

Additional information

* UTC +1 time zone (DE, BE, DK, NL, NO, SE, AT, ES, FR, IT, SI, SK, CZ, PL, HU, ...)