A Quality Manager in an organisation ensures that the provided products and services meet all necessary requirements, comply with legal standards, and meet customer expectations before reaching them.
They play a crucial role in various industries, including manufacturing, healthcare, software development, and others.
They establish and maintain Quality Management Systems (QMS) within their organisation. This includes creating policies, procedures, and guidelines to ensure consistent quality according to ISO standards or industry-specific standards. They implement quality control tests and report their findings to take appropriate action if needed.
The Quality Manager fully understands the requirements of the product or service, has a sense of responsibility, problem-solving abilities, is thorough with attention to detail, and can communicate effectively.