Course content

• Verbal and nonverbal communication - the meaning and intent of words, the way of expression in various situations, reading and using nonverbal communication
• Solving communication situations - how to communicate in various situations from the position of a subordinate or superior employee, work with facts and assumptions
• Active listening - focusing on communication and understanding the other party, reading non-verbal expression, focusing on the causes
• Conflict resolution - types and sources of conflicts, stages of conflict development, consequences of unresolved conflicts, emotional elements of conflicts, how to develop your ability to solve problems, identification of potential conflicts and preventive measures
• Assertiveness - the use of assertiveness in problem solving, anger control, open door techniques and selective ignoring, criticism in assertiveness
• Emotional intelligence - self-awareness, self-control, self-motivation, empathy and social skills, contexts of emotional intelligence and examples

 

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Additional information

Training Schedule - Open Public Online Term
Testing the training connection	from 07:45 *
Training program	08:00 - 12:00
Lunch break	12:00 - 12:30
Training program	12:30 - 14:00
Processing a case study / test	after 14:00

* UTC +1 time zone (DE, BE, DK, NL, NO, SE, AT, ES, FR, IT, SI, SK, CZ, PL, HU, ...)