Course content

• Assertive philosophy, assertive rights, skills and techniques (ability to give and receive awards and criticism, ability to know how to say no, ability to ask for a legitimate claim and kindness, to express one's opinion openly, to express feedback - positive and negative)
• Assertive rights in the role of employee and manager, what is a legitimate claim and what kindness
• Risks of non-assertive / passive, aggressive and manipulative / behavior for practice and the effects of hiding feelings, wishes and needs for us and other team members
• The benefits and risks of assertive behavior, when to use it, what it can bring in our culture
• Correctly self-enforcing behavior towards colleagues at various levels of management
• Coping with anger, aggression, coercion and manipulation by assertive techniques
• Asertivita v profesionálnych vzťahoch pri odovzdávaní informácií, sebapresadení, vyjadrovaní pozitívnych aj negatívnych pocitov, nadviazaní a udržiavaní rozhovoru
• Transactional analysis as an effective way of communication from the role of an adult to an adult
• Coping with different types of problem situations using assertive techniques according to the requirements and work situations of managers at different levels of management
• Situation modeling and rehearsal, rehearsal training, rejection of a request, giving feedback as an attempt to change behavior in a desirable way

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Additional information

Training Schedule - Open Public Online Term
Testing the training connection	from 07:45 *
Training program	08:00 - 12:00
Lunch break	12:00 - 12:30
Training program	12:30 - 14:00
Processing a case study / test	after 14:00

* UTC +1 time zone (DE, BE, DK, NL, NO, SE, AT, ES, FR, IT, SI, SK, CZ, PL, HU, ...)