Glossary

Capability Index

The capability index is a statistical measure to evaluate how well a process or system meets specifications. It compares process data variability with specification limits. A high capability index indicates consistent output meeting specifications, while a low index suggests inability to meet requirements.

Compliance

In a broad context, compliance pertains to conforming to regulations, rules, norms, and standards that are pertinent to a particular sphere of activity. It involves the obligation for an organization or individual to operate in alignment with applicable legal, ethical, and regulatory demands.

Conflict of Interests

This situation arises when personal interests, such as family, friendship, financial, or social factors, may impact the judgment or decision-making of individuals while performing their work duties. As a result, employees may prioritize their personal interests over the best interests of the company in their job performance.

Consent for Personal Data Processing

Consent should be provided through a clear expression of will, which is a free, specific, informed, and unequivocal statement by the data subject to the processing of personal data concerning them. This could include checking a box when visiting a website, selecting technical settings of information society services, or any other statement or conduct that clearly indicates, in this context, the data subject's agreement to the proposed processing of their personal data.

Control plan

A control plan is a management tool utilized to oversee activities that enhance processes or products, ultimately aiming to boost customer satisfaction.

Controlling

Controlling involves monitoring and evaluating actual performance against planned objectives and taking corrective actions as needed. This may include operational adjustments, process changes, or resource reallocation to enhance overall performance.

Correlation Diagram, Correlation

Correlation is used to determine the statistical dependence of the dependent variable (the one we need to find out) on the independent variable (the one we know or can adjust).

CRM

CRM stands for Customer Relationship Management. It focuses on actively creating and maintaining mutually beneficial, long-term relationships between customers and the company.

Cryptography

Cryptography involves converting legible text or data into an indecipherable form through mathematical algorithms and keys. The aim of cryptography is to safeguard data to prevent unauthorized access, reading, or alteration while it's being transmitted or stored.