Almost every major manufacturing company (especially in the automotive segment) can´t avoid customer audits. The current trend is to constantly increase the requirements for suppliers and at the same time to transfer responsibility for the delivery of products on time and in high quality.
Customer audits are performed when selecting a new supplier, exceptionally on the basis of a qualitative or other stimulus or regularly at intervals specified by the customer. During the customer audit, the quality level is checked with regard to compliance with the set product specification and, in the case of larger volumes, also the capacity level of the supplier.
We will help you prepare for demanding customer audits from various types of customers / OEM´s.
The customer audit is prepared in accordance with specific requirements and needs of the client. The customer audit can be focused on the implementation of customer specific requirements (OEM´s), the implementation of the new product / new business order with regard to management systems or it is a specific audit depending on the specification focusing on individual areas.
The result of the customer audit is a comprehensive audit report that specifies compliance with the requirements set out in the audit. The report identifies problematic disagreements in individual areas and proposes solutions. It also specifies the positive aspects of the company. The company that performed the audit has a thorough knowledge of the supplier.
Based on this report, the supplier knows whether or not it has been audited. If discrepancies have occurred during the audit, he is obliged to eliminate individual discrepancies within a certain period of time.
